Tech
Bank of America Head of Digital Banking: Moving to Mobile | Mad Money | CNBC
Jim Cramer sits down with the head of Bank of America’s digital banking unit to get an inside look into where one of the largest banks in the country sees mobile banking headed.
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Bank of America Head of Digital Banking: Moving to Mobile | Mad Money | CNBC
The rise of digital peer-to-peer payment services in the banking world is paving the way to a new, cashless reality, Bank of America’s Head of Digital Banking, Michelle Moore, told CNBC.
“We would like to get cash out of the system,” Moore said in an interview with “Mad Money” host Jim Cramer. “It needs to be about security [and] ease.”
Bank of America is a leader in mobile and online banking, with 33 million digital customers including over 21 million mobile banking app users.
Moore told Cramer that Bank of America saw 1.4 billion mobile logins just in the first quarter, which amounts to about 100 million logins a week.
“The secret is understanding what our customers want,” Moore said. “We listen to them and we give them what they want, not what we want.”
With 16 million U.S. households now using some type of voice-activated device, Moore’s department has turned its focus to voice, developing its own artificial-intelligence-enabled assistant called Erica.
“We have 65 million customers,” Moore said. “How do we help them live their daily lives, give them information about bills [that] are coming due or how to better improve your FICO score?”
A play on its namesake — the last five letters of Bank of America — Erica was rolled out in 2016. Today, the assistant can interact via voice and text message to help customers with specific financial needs, Moore said.
Creating one large, easy-to-use payment ecosystem seems to be item one on Moore’s agenda. While she maintained that “nothing can replace the human interaction” at a bank branch, she acknowledged that services like digital mortgage applications are becoming essential for Bank of America’s changing customer base.
Bank of America has spent $1 billion on building out digital banking service like these in the last six years. The effort has resulted in products like the digital mortgage app, which takes roughly 20 minutes and cuts a process that once took months down to a matter of days.
“The world is moving to mobile,” Moore told Cramer. “I have a fabulous group of technology partners, and together, we build everything that you see that comes out in the mobile app. My angle is all about the client experience. How easy is it to use? Big buttons, beautiful design. Is it so intuitive that anyone can use it?”
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Tech
AT&T to Deliver “Blazing Fast” Internet Speeds | Tech Bet | CNBC
Imagine downloading 25 songs in less than one second…that’s how fast AT&T’s U-Verse with AT&T GigaPower claims to be.
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AT&T to Deliver “Blazing Fast” Internet Speeds | Tech Bet | CNBC
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Tech
Can AI Compute Become The Next Big Futures Market?
For decades, companies have turned to futures markets to manage uncertainty. Airlines hedge fuel costs. Farmers hedge crops. Manufacturers hedge metals. Now a startup wants to bring that same financial machinery to artificial intelligence. Silicon Data and CME Group are working on futures contracts tied to GPU rental prices, a market that could help firms hedge rising AI infrastructure, cloud computing and data center costs. AI companies spend heavily to rent high-end GPU power for training and running artificial intelligence models, but future compute prices can be hard to predict. CNBC’s Yun Li reports.
Chapters:
0:00-54:00 Introduction
00:55-03:16 Chapter 1: Computing Costs
03:17-05:27 Chapter 2: Demand
05:28-07:21 Chapter 3: Setting a Benchmark
Reporter: Yun Li
Produced and Shot by: Charlotte Morabito
Camera by: Natalie Rice
Edited by: Andrea Miller
Animation: Christina Locopo, Alisa Stern
Additional Editing: Valentina Duarte, Macklin Fishman
Additional Production: Christian Nunley
Senior Managing Producer: Shawn Baldwin
Additional Footage: Getty Images
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Can AI Compute Become The Next Big Futures Market?
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Tech
Why Analysts Say The Auto Industry Is Heading For Demographic Cliff
The auto industry is staring at a ‘perfect storm’ of slowing population growth, longer lasting cars, high prices, and new technology. These factors stand to put significant downward pressure on new car sales by 2040, according to analysts at Bain & Co.. The landscape could be far more competitive and prone to consolidation.
Chapters:
00:00 Introduction
00:46 Chapter 1: The reasons why
03:22 Chapter 2: Uncertainty
04:56 Chapter 3: Competitive U.S.
Reporter: Robert Ferris
Produced, shot, and edited by: Darren Geeter
Additional editing by: Carlos Waters
Animations: Jason Reginato, Emily Park
Senior Managing Producer: Tala Hadavi
Additional footage: Getty Images
Additional sources: Bain & Company, AutoForecast Solutions
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Why Analysts Say The Auto Industry Is Heading For Demographic Cliff
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Tech
Z.AI And The Chinese Open Source Moment
Zhipu’s GLM 5.2 dropped last week and Silicon Valley noticed immediately. The Chinese open-source model is closing in on the American frontier on the benchmarks that matter most for agentic work. And it’s free to download, fine-tune, and run on your own servers. Developer adoption on OpenRouter is moving faster than DeepSeek did back in April.
This week we ask what it actually means for enterprises, for vertical AI companies, and for the infrastructure trade underneath all of it.
Box CEO Aaron Levie on how enterprises are thinking about model selection when capable open-source is in the mix. Harvey co-founder and president Gabe Pereyra on building specialized AI on top of open-source infrastructure. And Bernstein’s Stacey Rasgon on OpenAI’s new Jalapeño chip and what the race to cut inference costs means for Nvidia and Broadcom.
Chapters:
00:00 Introduction
1:02 Zhipu’s latest model, GLM 5.2
5:12 Gabe Pereyra, President and Co-Founder, Harvey
8:41 Aaron Levie, CEO, Box
36:31 Stacy Rasgon, Senior Analyst, Bernstein Research
Anchor and Columnist: Deirdre Bosa
Produced by: Jasmine Wu
Edited by: Andrew Evers
Senior Director of Video: Jeniece Pettitt
Additional Footage: Getty Images
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Z.AI And The Chinese Open Source Moment
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Tech
How The AI Boom Is Causing A Surge In Demand For Gas Turbines
CNBC’s Seema Mody got an exclusive look inside GE Vernova’s largest gas turbine plant in Greenville, South Carolina offer fresh evidence that the AI boom is only getting started. Inside the factory, engineers are working side-by-side factory workers to speed up production of this complex machine. Two hundred workers were hired last year and three hundred more are expected to start working at this factory by end of year. Prices of gas turbines are surging more than 300% since 2023 as companies like XAI, Microsoft and OpenAI deploy turbines at their data centers powering AI.
Reporter: Seema Mody
Produced by: Jeffrey Kopp, Noah Broder
Edited by: Darren Geeter
Camera: Shawn Baldwin, David Soltis, Macklin Fishman
Senior Director of Video: Jeniece Pettitt
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How The AI Data Center Buildout Is Creating Boom For The Gas Turbine Industry
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